Shipping policy

Shipping Policy

Introduction

Thank you for shopping at Anoitedscents. We aim to deliver a smooth experience from checkout to delivery. This Shipping Policy explains our delivery options, timelines, and how to get help if something goes wrong.

Delivery Options

Standard Shipping

• Standard shipping is R120

• Free standard shipping on all orders over R2000 South Africa.

• Estimated delivery: 2 to 7 working days depending on your location.

Express Shipping

• Express option wil be made at a later time.

• Estimated delivery: 2 to 3 working days.

Delivery timeframes are estimates. They can be affected by courier capacity, remote areas, weather, or other events outside our control.

Order Processing

• Orders are processed and dispatched within 1–4 business days.

• Orders placed on weekends or public holidays are processed on the next business day.

Delivery Areas

• We deliver nationwide within South Africa.

• International shipping is not available at this time.

Tracking Your Order

• Once dispatched, you will receive an email or sms with your courier tracking number.

• Use the courier’s website to view real-time delivery updates.

• If tracking does not update after a reasonable time, contact us and we will assist.

Delivery Instructions and Receipt

• You can add specific delivery instructions during checkout.

• Ensure that you or an authorised person is available to receive the parcel.

• If the courier cannot complete delivery, they may reattempt or route the parcel for collection per their policy.

Risk of Loss

• Title and risk pass to you when we hand the parcel to the courier.

• Please verify your shipping address at checkout to avoid delays or missed delivery.

Damaged or Lost Parcels

• If your parcel arrives damaged or appears tampered with, report it to us within 24 hours of receipt with clear photos of the outer packaging, inner packaging, and product.

• If your parcel is lost in transit, contact us so we can open a courier investigation. Resolution times depend on courier processes.

Returns and Exchanges

• Returns and exchanges are handled under our Returns & Refunds Policy.

• Original delivery fees are not refundable unless required by law or where the return is due to our error.

Customer Responsibilities

• Provide a complete and accurate delivery address and contact number.

• Respond to courier contact attempts where required for successful delivery.

• Be aware of any local access restrictions that could impact delivery times.

Changes to This Policy

• Anoitedscents may update this Shipping Policy from time to time.

• Changes take effect when posted on our website. Material changes will be communicated where required by law.

Contact Information